Contact

The National Property Management Authority operates as a national-scope public reference directory for the property management sector in the United States. This page outlines how inquiries are handled, what response timelines apply to different request categories, and which types of submissions fall within the operational scope of this resource. Requests related to directory listings, professional classification, and sector reference data are addressed through the channels described below.

Response expectations

Inquiries submitted to this directory are processed according to type and priority classification. The property management sector spans federally regulated activities — including compliance with the Fair Housing Act (42 U.S.C. § 3601 et seq.) enforced by the U.S. Department of Housing and Urban Development (HUD) — as well as state-level licensing frameworks administered by individual real estate commissions. Because regulatory authority is distributed across multiple agencies and jurisdictions, not all inquiries fall within the direct scope of this resource.

Response timeframes are structured as follows:

1. Directory listing inquiries — requests regarding inclusion, correction, or removal of a property management firm or professional from the Property Management Listings index are acknowledged within 5 business days.
2. Reference data requests — questions about how the directory classifies property management service types, licensing tiers, or geographic coverage are addressed within 7 business days.
3. Error or inaccuracy reports — submissions identifying factual errors in published directory content are prioritized and reviewed within 3 business days.
4. Regulatory or legal matters — this directory does not provide legal guidance or act as a regulatory enforcement body. Submissions of this nature are acknowledged but redirected to the appropriate named agency, such as HUD, the Consumer Financial Protection Bureau (CFPB), or the relevant state real estate commission.
5. Media and research inquiries — requests from journalists, academic researchers, or policy analysts are routed separately and receive responses within 10 business days.

Automated acknowledgment is generated upon receipt for all submission types. No submission guarantees editorial action without independent verification of the underlying claim or data point.

Additional contact options

Beyond direct submission forms, the directory maintains structured channels aligned with the categories of professionals and organizations that interact with the property management sector. The Institute of Real Estate Management (IREM) and the National Association of Residential Property Managers (NARPM) are two named professional bodies whose credentialing standards inform how this directory classifies professionals. Inquiries that reference these credentials or their equivalent — such as the Certified Property Manager (CPM) designation or the Residential Management Professional (RMP) designation — should specify the credential in the submission to facilitate accurate routing.

For inquiries related to how this resource fits within the broader real estate reference network, the parent domain nationalrealestateauthority.com maintains its own contact infrastructure. Cross-domain requests — for example, those involving both property management and mortgage servicing data — may be better addressed at that level.

State-specific licensing questions are outside this directory's editorial scope. The Association of Real Estate License Law Officials (ARELLO) publishes a publicly accessible database of state licensing agencies, which serves as the appropriate starting point for jurisdiction-specific inquiries.

How to reach this office

Submissions are accepted through the directory's primary web-based contact form. The form accepts structured input across the following fields: contact name, organization name, submission type (selected from a fixed taxonomy), message body, and an optional document attachment not exceeding 5 MB.

Physical mail and telephone channels are not maintained for this directory. All communications are handled digitally. This structure reflects the operational model of a reference directory rather than a regulated service provider or licensed brokerage — a distinction with regulatory significance under state licensing statutes that define what constitutes "property management services" requiring licensure (definitions vary by state but are catalogued in part through resources published by ARELLO and the National Conference of State Legislatures).

Submissions should be specific. Generic inquiries lacking an identified firm name, license number, geographic market, or specific content reference cannot be actioned. A submission that identifies a named property management company in a specific state, cites its listing status in this directory, and describes a discrete data point for correction will be processed faster than an unstructured general inquiry.

Service area covered

This directory covers the contiguous 48 states, Alaska, and Hawaii — the full national scope of U.S. property management markets. The District of Columbia is also included, given that D.C. maintains its own property management licensing structure administered through the Department of Consumer and Regulatory Affairs (DCRA).

Property management as a sector encompasses at least 4 distinct service categories with different regulatory profiles:

• Residential property management — governed primarily by state landlord-tenant statutes and, at the federal level, by HUD-enforced fair housing provisions
• Commercial property management — less uniformly regulated at the state level; professional standards are largely set by BOMA International (Building Owners and Managers Association) and IREM
• Community association management — governed in part by state statutes specific to homeowners associations (HOAs) and condominium associations; the Community Associations Institute (CAI) publishes professional standards in this segment
• Short-term rental management — subject to local ordinance variation and, in some jurisdictions, distinct licensing requirements separate from traditional property management statutes

This directory does not cover Puerto Rico, U.S. territories, or international property management markets. Listings reflect U.S.-based firms and professionals operating under U.S. state or federal regulatory frameworks. For the scope and purpose of the directory index itself, see the Property Management Directory — Purpose and Scope reference page.